Privacy Policy – Alona DT 5

1 Who We Are

Alona DT 5 operates the online gaming and sports betting platform available at alonadt5.pro. This platform is designed for Pakistani players and provides sports betting on cricket, PSL, T20 internationals and football, along with live casino, slot games and fish games — all transacted in PKR.

This Privacy Policy applies to all users of alonadt5.pro, including visitors who browse without an account and registered players who actively use the platform. By using alona dt 5, you acknowledge that you have read and understood this policy.

If you have any questions about this policy or about the personal data we hold, you can contact our support team at any time through the live chat feature inside your account.

2 Data We Collect

We collect personal data through different points of interaction with the platform. Below is a clear breakdown of the categories of data collected and the source of each:

3 How We Use Your Data

The data collected by alona dt 5 is used exclusively for the purposes listed below. We do not use your personal data for purposes beyond what is stated here without first updating this policy and notifying users.

• Account management: Creating and maintaining your player account, processing your login, and managing your account settings and preferences.
• Identity verification: Confirming that you are who you say you are before processing withdrawals, as required for platform security and anti-fraud measures.
• Processing transactions: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card channels.
• Customer support: Responding to queries, resolving disputes and providing account assistance via live chat and email.
• Platform security: Detecting and preventing fraud, detecting multiple accounts, identifying unusual betting patterns and protecting the integrity of the platform.
• Responsible gaming: Monitoring account activity to identify signs of problematic gaming behaviour and providing appropriate support tools where needed.
• Communications: Sending you account-related notifications, promotional offers (only if you have opted in), and important policy updates via email or in-app notification.
• Platform improvement: Analysing usage data in aggregate to understand how Pakistani players use the platform and to improve game offerings, payment flows and overall experience.

4 Payment Data and PKR Transactions

Because alona dt 5 handles real money transactions in PKR, payment data receives a higher level of protection on our platform. Here is what you should know:

• Your JazzCash or Easy paisa wallet number and any associated bank account details are encrypted and stored separately from your general account data.
• Full payment account numbers are never displayed in plain text within the platform interface after the initial entry — only masked versions (e.g., the last 4 digits) are shown.
• All deposit and withdrawal transactions are logged with timestamps, amounts and payment method references. This log is accessible to you from within your account dashboard.
• Payment data is shared only with the specific payment processor handling your transaction (e.g., JazzCash for a JazzCash deposit). It is not shared with any other party.
• Raast and bank transfer details are handled in accordance with State Bank of Pakistan fast payment system guidelines and the policies of the respective receiving bank.

5 Data Sharing and Third Parties

Alona dt 5 does not sell, rent or trade your personal data. We share personal data only in the specific circumstances described below, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card payment gateways receive only the data needed to process your specific transaction.
• Identity verification providers: Where third-party verification services are used to confirm your CNIC, only the minimum required data is transmitted over encrypted channels.
• Game software providers: Game providers whose titles are hosted on the platform may receive anonymised session data (e.g., bet amount, game outcome) for game performance and integrity purposes. Your personal identity is not shared with game providers.
• Platform analytics tools: We use aggregated, anonymised usage analytics to understand platform performance. Individual user identities are not exposed in these analytics.
• Legal and compliance obligations: We may disclose personal data when required to do so by a valid legal process or where we believe disclosure is necessary to protect the security of the platform or its users.

All third parties who receive data from alona dt 5 are required to handle that data securely and to use it only for the purpose for which it was shared. We do not authorise any third party to use your data for their own marketing or unrelated purposes.

6 How We Protect Your Data

Data security is taken seriously at alona dt 5. The following measures are in place to protect your personal and payment information:

• SSL/TLS encryption: All data transmitted between your device and alonadt5.pro is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar.
• Encrypted data storage: Sensitive data — including CNIC details, payment information and passwords — is stored in encrypted form. Plain-text storage of sensitive data is not used anywhere on our infrastructure.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Only staff who require access to process your request or investigate an issue are permitted to view your account data.
• Regular security reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• Two-factor authentication: Players are encouraged to enable two-step verification on their accounts for an additional layer of login security.
• Fraud monitoring: Automated and manual monitoring systems are in place to detect unusual account activity, suspicious login attempts and irregular transaction patterns.

7 Cookies and Tracking

Alona dt 5 uses cookies — small text files stored on your device — to support the functioning of the platform. Here is what we use them for:

• Session cookies: These keep you logged in during your visit and are deleted when you close your browser. They are essential for the platform to function.
• Preference cookies: These remember your language preference and other basic display settings so you do not have to reset them every time you return.
• Analytics cookies: We use anonymised analytics to understand which sections of the platform are most used by Pakistani players. This helps us improve the experience over time. Individual users are not identified in this data.
• Security cookies: These help detect and prevent fraudulent login attempts and other automated threats.

We do not use third-party advertising cookies or cross-site tracking technologies. Your browsing behaviour on alonadt5.pro is not shared with social media platforms or advertising networks.

Most browsers allow you to control cookies through their settings. Disabling session cookies may affect your ability to log in and use the platform normally. Analytics and preference cookies can be disabled without affecting core functionality.

8 Data Retention

Alona dt 5 retains personal data only for as long as is necessary for the purpose it was collected, or as required for security and compliance purposes. General retention periods are as follows:

• Active account data: Retained for the full duration your account remains active on the platform.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Identity verification documents: CNIC scans and verification selfies are retained for the duration of your account and for a defined period after account closure for anti-fraud and compliance purposes.
• Support communications: Chat and email support records are retained for up to two years to assist with dispute resolution and quality review.
• Closed account data: After account closure, personal data is progressively deleted or anonymised, subject to the retention requirements described above.

When data is no longer required and the retention period has passed, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you personally.

9 Your Rights Over Your Data

As a user of alona dt 5, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat inside your account.

10 Children and Minors

Alona dt 5 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are of legal adult age.

If we become aware that an account has been registered by or on behalf of a minor, that account will be closed immediately and any associated balance will be reviewed. All verification data submitted will be handled per our standard retention and deletion procedures.

Parents and guardians who believe a minor may have accessed the platform should contact our support team immediately via live chat so we can take prompt action. We take the protection of young people seriously and will act quickly in any such case.

11 Changes to This Policy

Alona dt 5 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the payment methods we support, or to clarify how we handle specific types of data. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that affect how your data is used, we will notify registered players by email or via an in-platform notification before the changes take effect. Minor clarifications or structural improvements to the policy may be made without prior notice.

Continued use of alonadt5.pro after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with a change, you should stop using the platform and contact support to request account closure and data deletion.

12 Contact and Data Requests

For any questions about this Privacy Policy, or to submit a request related to your personal data — including access, correction, deletion or portability requests — please reach out to our support team through the following channel:

When submitting a data request, please provide your registered email address and a clear description of your request so we can locate your account and process it efficiently. We may need to verify your identity before fulfilling certain requests to ensure we are speaking with the actual account holder.